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Help contents > Advanced topics > Customization: More information

Customization: More information

There are three customization levels on the unit (for voice-prompts, web interface, help pages, and text messages):

• the factory default files that are provided in UK English
• localization files that are sometimes installed by a reseller
• customized voice prompts files that can be uploaded and downloaded by you

Precedence

For every customizable file:

1. If there is a customization file present, that file will be used.
2. Otherwise, if Use localization package is checked, the unit will use the localized file.
3. If 1 and 2 are not true, then the unit will use the default UK English file.

The factory default file set

The files that compose the default file set for the web interface, the voice prompts, the text prompts, the help pages, and text messages cannot be deleted. If you are using your own customization files or a localized unit you can return the unit to using the default file set:

To return to the defaults:

1. Go to Settings > User interface.
2. Ensure Use localization package is unchecked.
3. Delete any customized voice prompts.
4. If there is a customized text prompt file, delete it.

Localization files

In some parts of the world, units are available where the help pages, the voice prompts, the text messages, and some of the web interface are in the local language. In this case, TANDBERG or the reseller has uploaded a package that provides localized files to replace files in the default file set. If you have a localized unit, you are able to select to return to the default US English file set (see above). Localization is a global change and affects all customizable files. If you have a localized unit, you cannot upload and download localized files on a file by file basis.

Some TANDBERG customization packages are available on the TANDBERG FTP site.

Customization files

Customization files for voice prompts can be recorded and uploaded by any admin user of the ISDN gateway. These files can be uploaded one by one or as a package. You can create your own package by uploading all the files you require to an ISDN gateway and then downloading them as a package. For more information, refer to Customizing the user interface. A customization package does not have to include a complete set of files. Where a file name duplicates an existing uploaded voice prompt file, that file will be overwritten.